Success Story Overview
Industry: Healthcare Technology (Medical Billing System)
Impacted Users:
- Internal users: Brightree Instructors
- Clients: Pharmacists, Billing and Intake Personnel
Vision
Brightree uses Appinium as part of their Brightree Community’s Brightree University. The training content there helps their instructors onboard and train new clients to successfully use their medical billing system. They use a blended/flipped learning approach where foundational content is assigned to new clients prior to live sessions so that they can use the live sessions to expand on questions and discuss use cases unique to the client.
Key Challenges and Goals
- Customized Onboarding Needs: Each client requires a unique approach.
- Instructor Adaptation: Shifting from all-live sessions to blended/flipped learning.
- Client Time Constraints: Busy schedules limit live training availability.
- Content Restructuring: SCORM content in Rise needs segmentation for easier tracking and consumption.
Key Use Cases
- New client onboarding & implementations.
- Blended & Flipped Learning: Auto-assign foundational content ahead of live sessions.
- Tracking of progress and completions of self-paced training content.
- Zoom integration for Instructor Led Training (ILT) allowing to track attendance of learners.
- Trainer Dashboard: View learner engagement and completed content pre-session.
Key Appinium Tools and Features Used
- Webinars ILT: Attendance Tracking (Zoom Integration)
- Learning Plans: Online Self-Paced Courses
- Media Catalogs and Playlists
- Tracking of consumption of content
- Reports and Dashboards
Key Results
- Faster Onboarding & Implementations
- Scalable Training Solution
- Customized Learning for Client Needs
- Improved Product Adoption & Renewal Rates
- Sales team can ensure the right content is assigned dynamically to contacts using auto-assign rules