Success Story Overview
Industry: Salesforce SI
Impacted Users: Internal (Thunder Employees)
Outcomes
- Better outcomes for our clients due to staff applying consistent methodology
- Shorten onboarding timeline from 30 to 3 days
- Sharing Best Practice to team mates
- More efficient way to scale the business
- Supporting our company culture and key values for hiring and retaining talent.
Thunder and Thunder Academy Vision
Thunder is a Salesforce Solution Integrator and Salesforce Partner. They are an all-remote team of seasoned Salesforce consultants, based from Hawaii to Brooklyn, NY. They use Appinium (100% native to Salesforce) in their Thunder Academy to skill up employees on:
- Company Values like Empathy, Grit and Transparency
- Employee Skills like Conducting Meetings or Building Solutions
- Methodology (SI related)
- Compliance Training like Sexual Harassment or Workplace Safety
Key Use Cases
- Learning paths that result in digital badges or achievements
- Tracking of progress and completions
- New Hire Onboarding
- On demand searchable media resource library (like “internal YouTube Channel”)
- Hosting of All Hands Calls media recordings
- Ability for users to rate content (media or learning plans)
- Employee recognition: Learning completion plus other milestones like Years of Employment, Sales Goals or Shoutouts given/received. (Custom)
Key Challenges
- Onboarding process was time consuming and hard to scale.
- Content was in multiple locations and hard to keep updated.
- Getting SME’s to provide great content examples or assist in curating.
Key Appinium Tools and Features Used
- Certifications and Achievements
- Webinars ILT – Attendance Tracking (Zoom integration)
- Learning Plans – Online Self-Paced Courses
- Media Catalogs and Playlists
- Tracking of consumption of content
- myTeam – Managers can see team progress and assign content