Success Story Overview
Industry: Manufacturing
Impacted Users: Cabinet designers, purchasing and project managers within big box retail and dealer channels
Client Overview
This large home improvement manufacturer combines more than a century of product craftsmanship spanning 18 brands and 7,000+ employees – making it easy for consumers to create a beautiful home.
Key Challenges and Goals
- Complex merger and acquisition history causing some friction with many platform partners use and support
- Need to minimize costly errors by CAD Designers
- High turnover of designers required efficient training program
Key Use Cases
- One-stop-shop portal allows variety of users to access ordering, product documentation, training, support and the latest news
- Create a scalable, cloud-native, custom-developed portal that sets the standard for ease of doing business and customer service
- Learning allows users to meet and track Level 1, Level 2, or Level 3 Certifications
- Users can pin favorite content which will show on their homepage (custom component)
- Users see key tasks to complete on home page which can include learning but also any other important task to complete (custom component)
Key Appinium Tools and Features Used
- Certifications and achievements
- Learning Plans/Tracs – online self-paced courses
- Media catalogs and playlists
- Auto-assignment of Learning
- Instructor Led training for Private Training Sessions with clients
Key Results
- Shortened time to train new home improvement designers
- Increased brand loyalty
- Fewer errors by designers
- Sales team can ensure the right content is assigned dynamically to contacts using auto-assign rules